FAQ

Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Under normal circumstances, your products will reach you within 10-15 days.

We ship our products to numerous countries, ensuring that little ones everywhere can experience the love and joy that our products bring. Rest assured, wherever you are, Paw Accessories is ready to deliver happiness to your doorstep!

You can contact us via the Chat Bot on the bottom right of our website or via email support@pawaccessories.com. Be sure to get a quick response!

Yes, your card will be charged right away. We don't store payment information for security purposes.

At Paw Accessories prioritise organic and eco-friendly materials, working closely with trusted suppliers who share our commitment to sustainability. Our team conducts thorough assessments to ensure the materials meet the highest safety and quality standards, providing your little ones with the best and safest products possible.

At Paw Accessories, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible. You can contact us via support@pawaccessories.com

You can read our return policy from this link.

We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality. You can send us an e-mail at support@pawaccessories.com or contact us via the chat bot on our website.

Our customers' satisfaction is always our priority, we will cover the return shipping cost.

Questions? Feel free to shoot us a note at support@pawaccessories.com!

You should receive your refund upon the first carrier scan. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.

We can only accept credit card payments at the moment. If you experience any problems, please contact us via email. (support@pawaccessories.com)

We do not store any of your payment information and never will. So you can enter your payment information securely.